Responsible Gaming at ih77

ih77 operates a strict 18+ only policy across all products on the platform — casino games, live dealer tables, slots, sports betting including cricket, and all promotional offers. This policy applies to every player in Bangladesh regardless of location, device, or payment method used.

Why Age Verification Matters

Gambling is an adult activity. Participation by minors can cause lasting psychological and financial harm, and ih77 takes its responsibility to prevent underage gambling with the utmost seriousness. ih77 will not knowingly allow any person under 18 years of age to open an account, make a deposit, place a bet, or claim a bonus on the platform.

How ih77 Verifies Age

During registration, all players are required to confirm that they are aged 18 or above by checking the relevant declaration. Before any withdrawal is processed, ih77's KYC team requires a valid, government-issued photo ID — Bangladesh National ID (NID), passport, or driving licence — which confirms both identity and date of birth. Accounts where age cannot be verified will be suspended until verification is completed.

Parental Controls

If you share a device or household with minors, ih77 strongly recommends using your device's built-in parental control features or a third-party internet filtering tool to restrict access to gambling sites. ih77 also recommends that you never share your account credentials with other household members and that you always log out of ih77 when your session ends. If you believe a minor may have accessed an ih77 account, contact ih77 support via live chat immediately.

For the vast majority of ih77 players, gambling is a recreational activity enjoyed in moderation. However, for a small number of people, gambling can develop into a compulsive behaviour that negatively affects their finances, relationships, mental health, and day-to-day life. Recognising the early warning signs is the first step toward regaining control.

The Self-Assessment Quiz

ih77 provides the following brief self-assessment to help you honestly evaluate your current relationship with gambling. If you answer "yes" to three or more of these questions, ih77 strongly encourages you to use the responsible gaming tools described in the following sections or to contact ih77 support for guidance.

ih77 provides a comprehensive set of responsible gaming tools directly within the platform. These tools are available to every registered player at no cost and can be activated instantly from your Account Settings or by contacting ih77 support via live chat. No waiting period applies when activating a protective restriction — all limits and exclusions take effect immediately upon confirmation.

ih77's self-exclusion programme is designed for players who recognise that they need a significant, structured break from gambling. Self-exclusion is a serious commitment — once activated, it cannot be reversed or cancelled before the chosen exclusion period has fully elapsed.

How Self-Exclusion Works

When you activate self-exclusion on your ih77 account, the following actions take effect immediately and without exception:

• Your account is suspended — you cannot log in, deposit, withdraw pending winnings, or place bets for the full duration of the exclusion period.
• All pending bets placed before the self-exclusion was activated are settled normally; the resulting balance is held securely in your account and returned to you at the end of the exclusion period via your registered payment method.
• All promotional and marketing communications from ih77 are stopped immediately, including email, SMS, and any push notifications.
• ih77 will take reasonable technical steps to prevent any new account being opened using the same registration details (name, mobile number, email address, NID) during the exclusion period.

Choosing an Exclusion Period

ih77 offers the following self-exclusion periods: 6 months, 1 year, 3 years, and 5 years. If you are unsure which period is right for your situation, ih77's support team can provide guidance — but the final decision rests entirely with you. ih77 strongly recommends choosing a period that genuinely reflects the level of break you need rather than choosing the shortest option in the expectation of returning quickly.

Reactivation After Self-Exclusion

When your chosen exclusion period ends, ih77 will not automatically reactivate your account. You must make a deliberate, active request to reopen your account by contacting ih77 support via live chat. Before reactivation, ih77 will require you to confirm that you wish to return to gambling voluntarily, that you are aware of ih77's responsible gaming tools, and that you have considered whether continued exclusion would be beneficial. A mandatory 24-hour reflection period is applied between your reactivation request and the account being reopened.

Controlling how much money you put into your ih77 account is one of the most straightforward and effective ways to keep your gambling within a budget you are comfortable with. ih77's deposit limit system is designed to give you genuine, enforceable control over your spending in Bangladeshi Taka.

Setting a Deposit Limit

Navigate to Account Settings → Responsible Gaming → Deposit Limits. You can set a limit for any or all of the following periods:

• Daily limit: The maximum total amount you can deposit into your ih77 account in any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: The maximum total amount you can deposit across any rolling 7-day period.
• Monthly limit: The maximum total amount you can deposit across any calendar month.

Example: You might set a daily limit of ৳1,000, a weekly limit of ৳5,000, and a monthly limit of ৳15,000 to ensure your gambling spend stays predictable and affordable regardless of how often you play during a given period.

The 7-Day Rule for Limit Increases

Reductions to your deposit limit take effect immediately — the moment you save the change, the lower limit is enforced. However, any request to increase a deposit limit is subject to a mandatory 7-day cooling-off period. This means your requested increase will not take effect until 7 full days after you submitted it, giving you time to reconsider whether the increase is genuinely in your best interest. There is no way to bypass or shorten this 7-day waiting period.

Deposit Limits and Bonuses

Deposit limits apply to the total BDT value deposited into your ih77 account, regardless of whether any deposit bonus is triggered by the deposit. Bonus funds credited by ih77 as a result of a qualifying deposit do not count toward your deposit limit — only the actual amount you transfer from bKash, Nagad, Rocket, or your bank account is counted against the limit.

Sometimes you simply need a break — not necessarily a long-term exclusion, but a defined pause to reset and recharge. ih77's time-out feature is built for exactly this situation. A time-out is a short-to-medium term account suspension that you can activate instantly, at any time, without needing to speak to a support agent first.

Available Time-Out Periods

• 24 hours: A one-day cool-off, useful after a frustrating session or if you feel you have been playing for too long in a single sitting.
• 48 hours: A two-day pause to take a weekend break or step back after a significant loss.
• 7 days: A one-week break, suitable if you feel your gambling frequency has increased more than you are comfortable with.
• 30 days: A full calendar month away from the platform, appropriate for a more serious reassessment of your gambling habits.

What Happens During a Time-Out

When a time-out is active on your account:

• You cannot log in to your ih77 account from any device or browser.
• You cannot make deposits via bKash, Nagad, Rocket, Upay, or any other payment method.
• You cannot place bets on sports, casino games, slots, or any other ih77 product.
• Your account balance, bet history, and personal data are preserved in full and will be available when your time-out expires.
• Any bets already placed before the time-out was activated are settled normally, and the resulting balance is held safely in your account.
• Promotional and marketing emails are paused for the duration of the time-out.

Time-Out vs. Self-Exclusion

The key practical difference between a time-out and a self-exclusion is duration and reversibility. A time-out is a temporary pause — it ends automatically when the chosen period expires, and your account is reactivated without any further action needed on your part. Self-exclusion is a long-term programme (minimum 6 months) that requires an active reactivation request after the period ends. If you are unsure which option is more appropriate for your situation, ih77's support team can help you assess your needs without judgment.

If you feel that gambling is becoming a problem for you — or if someone you care about appears to be struggling with their gambling behaviour — please do not hesitate to reach out for help. ih77's support team is available 24 hours a day, 7 days a week via live chat on ih77.bio. Our support agents are trained to assist with responsible gaming queries sensitively and confidentially.

Contacting ih77 Support

To speak to an ih77 responsible gaming support agent, open the live chat window on any page of ih77.bio. The chat is available in English at all times, including during Eid, Pohela Boishakh, Victory Day (December 16), Independence Day (March 26), and all Bangladeshi public holidays. Typical response time is under 2 minutes during peak hours. You may also contact ih77 by email at [email protected] — please write "Responsible Gaming" in the subject line so your message is routed to the correct team immediately.

What ih77 Support Can Help With

• Activating deposit limits, loss limits, time-outs, or self-exclusion on your behalf
• Explaining how each responsible gaming tool works and which option best fits your situation
• Providing a summary of your recent account activity — bet history, deposit totals, and time spent on the platform — to help you assess your gambling behaviour objectively
• Directing you to external professional support organisations if ih77's internal tools are not sufficient for your needs
• Handling account closure requests for players who wish to permanently delete their ih77 account

External Support Organisations

For players who need professional counselling or peer support beyond what ih77 can provide, the following types of organisations offer confidential gambling harm services. ih77 encourages any player who is struggling to seek external professional help alongside using ih77's built-in tools:

• National mental health helplines — Bangladesh has a national mental health helpline (Kaan Pete Roi) providing confidential support for people experiencing emotional distress, including gambling-related anxiety and depression.
• Gamblers Anonymous (GA) — an international peer support programme following a 12-step recovery model, with online meeting groups accessible from Bangladesh.
• Local hospital mental health departments — psychiatry and clinical psychology departments at major hospitals in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi provide professional assessment and therapy for behavioural addiction including problem gambling.
• Community and religious counselling services — mosques, churches, and community centres across Bangladesh often provide confidential counselling services that may assist players seeking support within a familiar cultural context.

The following practical guidelines are designed to help ih77 players in Bangladesh maintain a healthy, enjoyable relationship with gambling over the long term. These are not restrictions — they are habits that experienced, responsible gamblers use to keep gambling firmly in the entertainment category.

Before You Play

• Set a budget before you log in. Decide in advance exactly how much BDT you are willing to spend during this session, and treat that amount as the cost of entertainment — not as an investment you expect to recover.
• Set a time limit before you log in. Decide how long you will play and stick to it. Set an alarm on your phone if it helps.
• Never gamble when you are upset, stressed, tired, or under the influence of alcohol. Emotional states significantly impair decision-making and increase the risk of chasing losses.
• Only gamble with money you can genuinely afford to lose — money left after all essential living expenses (rent, food, utilities, transport, family costs) have been covered.

While You Play

• Take regular breaks. Stand up, stretch, and step away from the screen at least once every 60 minutes. ih77's reality check reminders can prompt you automatically.
• Stop when you reach your budget or time limit — regardless of whether you are winning or losing at that moment.
• Do not chase losses. Increasing your bet size to recover money you have lost is one of the clearest early signs of problem gambling. Accept that losses are a normal part of gambling and stay within your pre-set budget.
• Treat wins as a bonus, not as an expectation. Every casino game and slot on ih77 is built on a random number generator — past results have no bearing on future outcomes. There is no such thing as a "due" win.
• Keep gambling and personal finances separate. Never use your bKash wallet, Nagad account, or bank account earmarked for household expenses as your gambling funding source. Maintain a separate, capped balance for entertainment spending.

After You Play

• Review your session honestly. Did you stay within your budget and time limit? If not, consider activating a deposit limit or session timer for your next visit to ih77.
• Talk openly about gambling. Keeping gambling a secret from family or close friends is often an early warning sign that something has shifted from recreation to compulsion. Transparency helps keep gambling in perspective.
• Balance gambling with other activities. If you notice gambling is crowding out other hobbies, social activities, or responsibilities, use ih77's time-out feature to reset the balance.